British Airway's reputation has again been hit over the issue of
lost luggage. It was said in The Independent that a survey carried out by an insurance company put the statistics at 1 in every 3.8 BA passengers having suffered from lost, delayed or damaged luggage in the last 5 years.
Virgin Atlantic were put at second in the survey, with 1 in 8.3 passengers having luggage problems.
With lost luggage being such a widespread issue amongst the airlines, it's advisable to
know your rights before you fly so that you can know what action to take if you end up being one of the unlucky passengers that fall victim to airline incompetence.